"You have a great product. It was delivered quickly and in perfect shape. I'll be sure to tell my friends."
Statements like this can boost your company's sales as much as 250%. Even better, when you get a testimonial from a consumer, that person is likely to become a more loyal customer and help spread the word about your company's products.
If your company is a small or medium-sized enterprise, it probably doesn't have the built-in credibility of a national brand. But even on a tight advertising budget, you can build credibility with the help of satisfied customers.
Testimonials increase the comfort zones of potential buyers and help them overcome their concerns about trying new products. So consider launching a campaign to snag customer testimonials. Among the benefits:
The first step in gathering testimonials, of course, is to provide top-notch products or services and to support them with consistently high customer service. Then, start the testimonial collection process by taking these steps:
Once you receive complimentary comments, get permission to use them. Ask the customers if you can use their names, titles, and locations. A positive testimonial from a respected customer in your field goes a long way toward boosting your company's credibility. Depending on your marketing strategy, you may even want to get a picture with customers using your product or service.
What about surveys? Avoid asking for testimonials in the course of conducting them. Surveys are generally meant to be anonymous and customers need to feel free to make negative comments that can help your company improve.
Customer testimonials are among the best promotional copy around. In the end, let the customers speak for themselves so that the comments reflect their excitement and satisfaction. Edit them only when they need a little polish and get permission for the final version.
Not all testimonials are created equal. You've probably seen some that appear so fake that, if anything, they harm the reputation of the maker.
To ensure yours have the impact you are aiming for, keep them:
Get in touch today and find out how we can help you meet your objectives.