Tips for Collecting from Bankrupt Customers

Whether the economy is cold or hot, some individuals and organizations wind up filing for Chapter 11 bankruptcy proceedings. If you stay in business long enough, some of their names will likely appear on your accounts receivable list. When that happens, don't waste energy being angry or worried.

How to Collect from Bankrupt Customers

Depending on the details, if you act fast, you may be able to recoup your shipment of goods, or at least part of the money your company is owed. How much can you collect? If you're a secured creditor, the average is 77 cents on the dollar. Unfortunately, unsecured creditors often collect only two cents on the dollar, so whether or not you decide to take action depends on the size of the receivable. Assuming it's enough to pursue, here's what you need to do.

Start by getting a solid understanding of the process involved in Chapter 11 bankruptcy proceedings by reading the information in the right-hand box.

Even though timing is critical, be patient when it comes to actually getting paid. This is a true "hurry up and wait" scenario: You must act quickly, but the debtor gets time to regroup and may have years to pay.

As soon as you learn a customer has filed for Chapter 11, examine the sales for which your company is owed money.

20 Days from Date of Sale

If the sale was made within 20 days of the customer filing for Chapter 11, you may be able to file an administrative claim. This claim is a very important tool, as it establishes priority over general unsecured creditors.

In other words, it moves you up in rank when payment is made. Ask your financial or legal advisor to help you with filing an administrative claim. Once this is done, you will also need to file a motion with the court to get the debt recognized.

45 Days from Date of Sale

Were the goods sold within 45 days of your customer filing Chapter 11? If yes, find out if they have been shipped and also received. If the shipment hasn't been delivered, can you halt delivery? If delivery has been completed and you have a legitimate reason to believe your company won't be paid, the Uniform Commercial Code gives you the right to file a reclamation claim to take back the goods.

If this is the case, within 45 days of the delivery, or within 20 days of the initiation of the bankruptcy — assuming the 45 day period ends after the bankruptcy is filed — you must send a letter of reclamation. Include a detailed description of the goods so there will be no basis for confusion.

With that done, you'll need to go to bankruptcy court to get an Order of Reclamation. This is an area where an attorney should be consulted.

Next, find out how the debtor has listed the amount your company is owed. Is the amount correct? Does the debtor dispute the amount your records show is owed by qualifying it as "contingent" or "unliquidated?"

If there is a dispute, ask your attorney if it would be wise to file proof of claim. This is a form that creditors use to indicate the amount owed by the debtor on the date of the bankruptcy filing. The proof of claim form must be filed in the same court where the bankruptcy proceedings were filed.

Can You Become Part of the Creditors' Committee?

If you are one of the seven largest unsecured creditors, you can ask to be appointed to the Creditors' Committee. Members are appointed by the United States Trustee Program and help to manage the settling of repayment.

Why bother to become a member? Because being part of this committee boosts the chances of getting paid. The Creditors' Committee has the right to be heard as part of the bankruptcy proceedings. The committee isn't put in place to run or control the debtor's business. The purpose is to negotiate with all parties involved so that all unsecured creditors — including your company — get the maximum recovery possible.

Other Considerations

Stay on Top of the Details

Many companies that deal in substantial receivables have employees regularly check for bankruptcy filings. The reasons are obvious: One day of delayed action could greatly reduce the ability to collect. When it comes to bankruptcy, stay on top of the details. Otherwise, you risk losing large sums of money and could end up joining your former customers in bankruptcy court. This is a delicate matter that you should not leave to chance, so seek expert advice early in the process.

Chapter 11 Defined

Chapter 11 is the form of bankruptcy that permits a debtor to step back, regroup and develop a plan for paying outstanding debts, subject to approval.

When Chapter 11 is filed, an automatic stay prevents creditors from most collection activity and other legal action.

The debtor must provide the court with a list of:

The debtor also proposes a plan to repay debts. Chapter 11 creditors have the opportunity to vote on accepting the plan. This process can easily take six months to a year.

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