Be Courteous to Win Repeat Business

Good manners are vital to winning customers and keeping their loyalty. No matter how good your product is, rude or indifferent service hurts your company.

Beginners Customer Etiquette

One survey found that 58% of customers will take their business elsewhere because of bad manners — even if they must go out of their way or pay more. Even worse, 80% of those surveyed feel that rudeness is increasing in the business world.

If you make even basic etiquette lessons a part of job training, the results will speak volumes about your staff and your company. Customers will respond positively when they hear someone answer the phone politely, respond calmly to their frustration and know which fork to use during a business lunch.

Here's how to institute some etiquette lessons at your company:

By making sure your staff has the right skills, you'll encounter fewer misunderstandings and happier customers, all adding up to increased profits.

"A spoonful of honey will catch more flies than a gallon of vinegar." — Benjamin Franklin

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