Porte Brown Help Desk
How can we help?
Are you using TRAVERSE or OSAS?
Getting help is easy. Just submit your request by:
Emailing the Porte Brown Help Desk or
Call us at 1-888-246-1771 (9am-6pm CT Monday-Friday)
TeamViewer - Remote Access & Support
Need assistance accessing the Client Portal? Are you having trouble reaching your accountant? Give us a call at 847-956-1040 or fill out a form on our Contact Us page. We'll be happy to help you!
You can expect a reply to your email request and any phone calls that go to message within 4 business hours. We keep a record of your contact with us and our responses. The history of your incident is visible to all team members to ensure we're on top of your unique situation.
We will help you with:
- Processing problems and error messages
- Program enhancements, customizations, and modifications
- Adding or changing users or user permissions
- Software upgrades
- Moving software to new workstations or servers
With our team approach we provide you with efficient, comprehensive, and personal support.